FREQUENTLY ASKED QUESTIONS
Answers to Your Frequently Asked Questions
Visit our course catalog, choose your desired program, and follow the steps for self-registration. You’ll receive a confirmation email once registration is complete.
Courses canceled within 14 days (and unopened) are fully refundable except for the $15 Skills Kit fee. After 90 days, no refunds are issued.
We do not offer formal financial aid, but many employers reimburse training costs. You can also contact us for alternative payment methods like check or ACH.
All courses must be completed within 365 days from the date of registration.
No. Course enrollments and payments are non-transferable and tied to the individual student.
No. Course enrollments and payments are non-transferable and tied to the individual student.
While we don’t offer official placement, we occasionally share opportunities and recommend checking our Facebook page for postings.
After enrolling in a course, you’ll receive access to select available dates for your virtual session via the online dashboard.
Ensure you’ve reviewed all required materials, completed any prerequisites, and tested your device and internet connection.
You’ll need a stable internet connection, webcam, microphone, and a quiet space. Phones and tablets are not recommended.
Early registration ensures you receive materials (e.g., workbooks) on time and secure a seat in limited-capacity sessions.
Contact our support team. A replacement kit can be shipped for an additional $15.
Contact us immediately via email or text so we can resend it or offer a digital alternative.
Please email or text us! We need to manually unlock your exam — it doesn’t reset automatically.